Privacy Policy

Golden City Holden is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Golden City Holden manages personal information. It is structured as follows:

1. Personal information Golden City Holden collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Golden City Holden and complaints
10. Changes to Privacy Policy

1. Personal information Golden City Holden collects

The main types of personal information Golden City Holden collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Golden City Holden such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Golden City Holden's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Golden City Holden's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Golden City Holden's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Golden City Holden.

Golden City Holden collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Golden City Holden keeps of telephone calls, or emails received, or messages sent to Golden City Holden or posted on Golden City Holden's pages on social media);
• Golden City Holden's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Golden City Holden collects personal information in connection with running its business directly from the individual concerned. On occasion Golden City Holden may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Golden City Holden stores personal information in electronic and paper form.

Golden City Holden uses and discloses personal information as follows:

• to source vehicles and sell them to Golden City Holden's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Golden City Holden's customers and prospective customers;
• to obtain products, services or information from Golden City Holden's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Golden City Holden knows about them);
• to operate and manage Golden City Holden's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Golden City Holden. For example, Golden City Holden may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Golden City Holden also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Golden City Holden uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Golden City Holden uses in the operation of the computer program is browsing history on Golden City Holden's websites, name, contact information, and other information you may input into Golden City Holden's websites. The level of human oversight Golden City Holden provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Golden City Holden's staff.

4. Cookies

Golden City Holden uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Golden City Holden's web server. Golden City Holden may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Golden City Holden's platforms and those social media platforms. Golden City Holden's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Golden City Holden's website.

5. Links to other websites

Golden City Holden's website may contain links to third party websites. Golden City Holden does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Golden City Holden and do not wish to receive these communications from Golden City Holden in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Golden City Holden.

7. Overseas transfers

Golden City Holden's website/s are hosted in Australia. On occasion, a third party service provider Golden City Holden engages or that Golden City Holden is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Golden City Holden holds about them by contacting Golden City Holden during business hours on (08) 9021 1699 or via the contact page.

Golden City Holden may require an individual making a request to verify their identity before processing their request.

Golden City Holden will aim to respond to all requests promptly and within 30 days.

Golden City Holden may refuse a request where permitted or required by law. Golden City Holden will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Golden City Holden and complaints

If you have any queries, concerns or complaints about how Golden City Holden handles your personal information please contact Golden City Holden during business hours on (08) 9021 1699 or via the contact page. Golden City Holden may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Golden City Holden can understand the nature of your concern. In most cases, Golden City Holden will ask that you put your request in writing.

Golden City Holden takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Golden City Holden's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (08) 9021 1699
• Mailing Address: 120-124 Boulder Rd, Kalgoorlie, WA, 6430

10. Changes to Privacy Policy

Golden City Holden may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.